Inconsistency which inconveniences members

Firstly I was offered to take funeral policies on my extended family but I can’t make inquiries on the policies that I’m paying every month. I have debit orders that go off my Nedbank Account every single month because I don’t have time to walk into the bank to pay them. Last month I requested debit orders for the extended family funeral policies to go through as debit orders and I was told there was no problem and the debit orders were “loaded”. Today is the 4th, none of them have gone through and I’m told I must get the main members to call in? And say what? They don’t even know my bank account, how are they supposed to query transactions that should go off my account? The next thing I will be told the policies have lapsed! I’m frustrated and furious, maybe it’s time to shop around?