Inconsistency

Good day firstly I would like to thank nedbank for approving my housing loan, my car loan and personal loan sometime last year. The problem comes because when I app**** for my bond I needed a deposit and the consultant who was assisting me at Nedbank encouraged me to take that loan pay for the deposit then as soon as my bod goes through then I can apply again at Nedbank for the remainder of the bond amount and settle the loan. The house was registered for 1.2 million and I was given R900 000 by the bank and I made a loan of R115 000 and took a credit card through for R60 000 so I can pay transfer costs. All I am asking for is for the difference so I can consolidate everything and pay one bond installment and I cant understand if Nedbank is telling no they cant help because of afforadbility the reality is Im asking because I want to pay one installment and do some renovations to the house as promised by your consultant so please look into this matter for me I think its unfair that we are given advise and from there you dont get to live up to your promises