Inconsiderate Consultant at Nedbank

I called the Nedbank contact center and to reduce my credit card limit. The first consultant was understanding enough and put me through to the Credit Cards section where I spoke to Arthur. Despite the numerous alerts that iam calling from a cellphone, He insists on prolonging the conversations and updating things that were unnecessary given the fact that I already mentioned iam having airtym problems. I asked him what will happen if we get cutoff before I get to the next consultant? well, it continued and Alas! the phone cutoff and he never called me back.

Both the Nedbank App and internet banking are not user-friendly, one cannot decrease o increase Limit like FNB does... so now, after all the that, I still did not achieve my goal to decrease the limit.