inconciderent and unhelful banking with nedbank ,your on your own during this pandemic

worst time to have a loan with nedbank is during this pandemic , they made a noise about how they would assist their customers , almost 5 mpnths down the line I have not gotten feedback not once regarding any of my claims ...yet the interest is building up and im behind on my payments due to the pandemic I haven't been working and results in a no work no pay scenario , iv called nedbank so many times and they seem like the agents don't know or have answers themselves , so basically banking with nedbank is a suffering process especially when you need assistance , eveytime I call theres something new I hear , since april till to date no respoinse no assistance when you call customer care , no care for their customers ....if anything do not bank with nedbank unless you want to be treated like you don't matter ,,,iv sent emails to the comlpaints department ,queries department , insurance department all at my own expense calling ndbank for days on end to still have no conckusion to anything , worst time to neglect your customers yet you guys just don't care , if you cant make money of it then they don't care . NEDBANK IF EVER I GO BACK TO WORK FULLY AND CAN MANAGE TO GET BACK ON TRACK I WILL NEVER BANK WITH YOU GUYS AGAIN