Incomptency in the highest order

Everyone at the call centre defers you to someone else. <br> They have sent us from place to place for two months over an electricity paid of R2000 that the app didn't't give us a reference number for. Even with a private banker we can't get any resolution. Enough is enough!!!!the amount of regulations Nedbank make you go through is truly insane!!!!they offer no service whatsoever. They won't even accept confirmation of our security check from our private banker.how can one operate efficiently with such poor service to clientele.