Incomprehensibly bad service

<p>After weeks of trying to have a cession on an insurance policy revised nothing is happening. The branch manager side lined the application to a totally *********** person and she does not return phone calls. When I do get hold of her eventually there all sorts of misleading excuses. There is absolutely no followup on promises. The customer service department is as useless. One is put on hold and then cut off. Time to change banks. Thankfully there is one reputable alternate option</p>