Incomplete ATM Withdrawal – Request for Immediate Refunduest for Immediate Refund

Dear [Nedbank/ABSA Customer Support], I am writing to report an issue regarding an ATM withdrawal that occurred on Sunday, 21st September at 13:47. I withdrew R5000 from an ABSA ATM using my Nedbank card. Although the transaction was processed and I received a receipt confirming the full withdrawal amount, the ATM only dispensed R2300. The remaining R2700 was retracted back into the machine. My card was returned, but I was unable to retrieve the full amount. I immediately contacted Nedbank, and a query was opened. However, I have not yet received any feedback or a refund. This delay is causing significant hardship, as I currently do not have transport money and am unable to get to work. I kindly request that this matter be treated with urgency and that the R2700 be refunded as soon as possible. I contacted ABSA was advised that this should be handled by Nedbank Since I am a Nedbank Client. Please let me know if any further information is required to expedite the resolution.