***********ency on another level

My homeowners insurance got cancelled at the beginning of August when my property was registered in the new owner`s name. I received an email from the homeowners insurance division on the 07th of August confirming such. Now on the 01st of Sept the premium gets debited again from my cheque account. I sent an email and got told it was debited as my insurance wasn`t cancelled and do I want to cancel it? Of course I do. Okay they tell me we`ll process that and your premium that was debited will be refunded to your account on the 16th. That is nonsense and why must I wait for my money. I want it refunded TODAY. if you can`t do your jobs properly employ people that can!