*********** Workers and the most pathetic customer service i have ever received.

Nedbank Smith Street and Nedbank Call center. One of , if not the most vile digusting level of service I ever received today from both the call centre and walk in branch at Nedbank Smith street. I would not recommend anyone to switch to nedbank period.

You'd think after almost 10 years of using the bank they'll value us as loyal customers , but no such luck.

Number one; they make you wait outside in long unneccasary queues, in the sun while they take they sweet time in the branch and blame it on covid regulations a I have been to other nedbanks ( Gateway and Lalucia) during covid and they are just as busy but they never have such ridiculous waiting times .

When you ask how long the waiting hours are they refuse to say.

Second its a hustle to speak to a manager if you request to speak to one they say "they are busy or have left work" and my knowledge of customer service is that a manager should be available to speak to a customer if ever a customer requests for one.

Only After I was adamant about speaking to one at the branch was I taken inside, only to be told after standing for over an hour that I could have done this at the call centre , which I did call initialy in the morning before I even bothered to go to the bank.

When I call the call center after being put on hold by an agent who promised to assist for over 30 minutes , They say I must go to the bank, absolute waste of time and energy.

The complaint center is no better after being promised that I would be assisted and contacted by the branch today no one has bothered. I regret ever opening a bank account with nedbank let alone upgrading my account with them.

Managers name at nedbank smith is Premie Pillay. complaints manager Thipe at the call center.

Do yourself a favour and not switch.