***********, unapologetic Nedbank Staff

I made a deposit of R7800 on my credit card, but on my statement it shows less. I enquired and was advised that one of the deposits I made was not reflecting ( By Ms Dimbo Malebo). She passed me over to the manager Mr zakela Mathe who gave terrible service which was because he was lying and is not a manager. I again requested to speak to a manager and was told that there are none available. He then without warning put me on mute for 16 minutes. I waited and eventually a 'manager' answered and dropped the call and did not attempt a call back. I again called and immediately asked to speak to complaints. I spent 30 mins explaining the situation and was simply given manager escalation timescales of 48 hours. It has now been 6 days without any response.