*********** to almost useless agents

On Tuesday afternoon I deposited an amount of R5900 to a Nedbank account in Soshanguve Crossing, shopping complex on corner Aubrey Matlala and Ruth First. ATM accepted the cash and gave me a message saying "Transaction Cancelled, please contact your nearest branch".

Since the nearest branch was closed. i went home to make a call and spoke to Smangele who gave me ***. She said feedback will be provided withing 4 days. I dont know if this means the amount will reflect within four days.

Today I called to make a follow up and I spoke to Meryl who told me she will escalate the matter and provide with feedback before close of business today. As usual no call was received from Nedbank. Then I made another call and some *********** lady(Londi) who did not know what she was talking about couldnt assist me. She told me she going to speak to her manager, so i was put on hold. On her return she said the manager says feedback will be provide withing 5-7 working day and there is nothing they can do now.

Out of shock of the extended turn around days i asked to speak to her manager, and she tells me the manager is in a meeting. i did not understand how when she just spoke to her, then she changes her story to "the manager is another call', that is when I told her she was lying about the meeting.

Since she did not want to put me through to the manager, she put me through to the complaints department where they confirmed the matter will be looked into tomorrow.

I have told each consultant i spoke to the amount is for my son's graduation ceremony on Saturday and this needs to be looked into as a matter of urgency and they will only look into it tomorrow morning.

Why does Nedbank hire *********** and dishonest people???

Can someone competent look into this as I cannot wait 4 plus 5-7 working days.