*********** Tellers

I went to your Bellville Branch just after 15:30 to settle my loan. When I got there I was told that they will not be able to assist me, as I have to contact the call center so they can give me a settlement amount. After I did that (which took 25 minutes) I was told that I would not be able to use my Capitec card to settle the loan, I had to have cash or pay with my nedbank account. I mean who in their real minds carries about R20 000 in Cash?? In Bellville of all places??

Anyway, I then made an immediate transfer the funds to my Nedbank account. And I was told that they are about to close now and I should come back they next day... I WAS ALREADY INSIDE. I told them that the loan would go off after the transfer is made and I would rather make the full payment which would mean I will pay the interest fee for this month only. She said it is okay, they will sort it out tomorrow when I came in.

I went to the bank and was assisted at Teller 5 at 09:21. The gentleman first had issues with finding my account, having me repeat myself more than 6 times (I don't know if he has never heard of recording something down and copying it when required). Then He told me that there were insufficient funds to pay for my account, even though I knew there were more than enough funds on that account. UNLESS THE LOAN DEBIT ORDER HAD GONE OFF. Which seemed to be the case.

I asked him to reverse the payment, and he toldme he is unable to do taht, I need to contact the call center... WHY??? And his excuse was that becuase Nedbank CANNOT (or will not) reverse Debit Orders by Nedbank... Interesting!!!

I ended up not paying the full settlement amount because of this incompetence. And I AM NOT willing to pay another installment WITH INTEREST for your incompetency.

I need to have this sorted out ASAP!!