*********** staff that lies to you!!!

I phoned more than a week ago to the call centre to cancel my greenbacks and the consultant told me to cut up my American Express card and my other cards will be replaced AT NO ADDITIONAL CHARGE and next moment I get charged 2 x R177 to replace my cards which I didn't ask for and next moment when I phone them back I hear that my account is being downgraded... which I didn't ask for and got told that the funds will be reversed by the next morning at 12pm and then the next day I hoed in and they say 48hours its been almost 5 days now and still nothing... which is absolutely pathetic... and the fact that I have to phone the whole time and no one bothers phoning me back... Nedbanks staff is completely *********** and the fact that the client has to suffer because of that is ridiculous and then they just lie to you over the the phone... I've been a nedbank client for more than 10 years and regretting it more and more everyday

Reference number # ********** 1