*********** staff *****ING MY MONEY!!!!!

<p>On Sunday, 29 January 2017 I drew a statement at the Nedbank ATM at the Nedbank Branch at Southdale Mall. My card got stuck in the ATM machine. I phoned the call centre immediately while still at the ATM at 14:53. I provided my ID number and details to the call centre agent who informed me that my card was stopped WITH IMMEDIATE EFFECT and that I had to go to the branch on Monday to apply for a new card.</p> <p> </p> <p>I was only able to go to Nedbank on Wednesday, 1 February 2017 to apply for a new card. The lady at reception, Sandile told me that my card WAS NEVER STOPPED and that "someone" withdrew an amount of R1550 from my account on Monday, 30 January 2017. Obviously the *********** call centre staff did not do their work properly which makes one wonder if they are trained properly.</p> <p> </p> <p>Sandile assisted me greatly by phoning the call centre to investigate the incident AFTER showing her on the call record on my phone that I had phoned them, as well as the duration of the call and the exact time that I have phoned. The surveilance cameras at the bank can verify this as well. She acknowledged that it was the correct telephone number. Nedbank's call centre told us that they would provide feedback within 24 hours. I never received any response from the call centre or any other Nedbank staff member in any form, including a phone call, text or any other form of communication since then.</p> <p> </p> <p>On Friday, 3 February 2017 I went back to Nedbank. Sandile phoned the call centre again. The FLOOR MANAGER at the call centre attended to my query and promised to give personal attention to the incident and would get back to me on the same day after giving him all the details once again.</p> <p> </p> <p>To date I still did not get ANY feedback. All calls are recorded but despite the date and times provided to them they still did not solve the issue. I still did not receive my money back due to *********** staff running the call centre.</p> <p> </p> <p>They told me that THEY WOULD DECIDE if they will pay my money back after they have completed the investigation. How can I BE HELD LIABLE for THEIR INCOMPETENCY?!?!?!?!?! Why should I suffer the loss when I have followed the protecol and instructions from Nedbank.</p> <p> </p> <p>This is the most pathetic customer service I have ever come accross. I strongly consider closing my account and opening a case of theft against Nedbank for *****ing my money.</p>