*********** STAFF NEDBANK TRADE ROUTE MALL

I changed from a savings account to a savvi account on approximately 17 March 2015, I was given a temporary card. On 29 March I received an SMS from Nedbank saying that my permanent card is ready for collection. On 7 April I went to collect it, after waiting in the enquiries queue, I was told that there has been a misunderstanding by Mashudu and that my permanent card would be ready for collection within the next 3 days. It is 16 April and I have not received any communication from Nedbank regarding my permanent card. To add to my deep frustration, upon making a withdrawal at an ATM, my temporary card was 'swallowed'. This is not an isolated incident, Nedbank Trade Route Mall has from the get go, in my opinion, always been a poor service provider. From the bank tellers to the Managers they are all poorly trained. Lunch time there's hardly anyone to help you, and if you walk in just before closing time, you are given an even more pathetic unwelcoming unpleasant service.