*********** staff handling requests

<p>I went to the Westgate branch on Thursday afternoon to change my cellphone number so that I can do my online banking and all my requests to come through my phone. As I wanted to pay my rent money today, i was unable to do so due to the fact that I could not use my phone to get the pin and the changes were not made on my phone as requested. I am furious because Now i must pay a extra fee of R500.00 that was billed to my account for my rental due to the fact that I did not pay it on time. Really Nedbank. Does your staff not understand what change the cellphone number means. I asked her three times if she did do it correctly and she said yes but see what happens now.</p>