*********** Staff

Nedbank you are TERRIBLE at customer service. I locked my internet banking profile for my business account so I went into the branch Cape Town (St Georges) and after I waited 40 min to be helped I finally got to an assistant who not only "helped" me but three other people at the same time. When I got to her desk I told her twice it is for my business account and she confirmed. When and after she "helped" me while assisting a person that she called from behind me and two other people at other desks she gave me a printer paper - FOR MY PERSONAL INTERNET BANKING PROFILE, so I waited 40 min and another 20 min while she "assisted" me for NOTHING. So I went to my local branch in Stellenbosch to be told they can't assist me and assured me I can call. They could not assist me because their "systems were offline". Guess what I'll be closing next week guys? Yes my bank accounts with Nedbank, unauthorized payments from my accounts - unable to assist customers. Shame on you.