*********** Staff & Customer Care

<p>I have been dealing with Nedbank for over 4 years now and they actually losing their touch,last year i had a complain regarding applying for a personal loan and this year the same ****...i do the application on the telephone and all well...i call into the branch speak to julie Govender coz Kamani is on leave. I go into the branch and sit for a hour and a half with julie and i am now past my lunch hour she tells me she wants a up to date statement but on the telephone she just told me i need 3 months statement,so i rush to my fnb after hours to get a 1 page statement,next morning i email it and then julie tells me i never signed a doc so wht the hell didnt she check the docs before i left the branch on tuesday,so again ***********...i sent a email to Rebecca Govender the lady who dealt with this issue last year guess what she has not responded to that either ...gone 48 hours and no reply from Nedbank at all regarding the approval of the loan...So i was asked if i want to switch Premiere Platinum acc from FNB to Nedbank...HELL NO !! Your staff are *********** in thier duties and so is the customer care consultants its about time i take this to the social networks to express my feelings and the way i am been treated by this bank and branch!!! Some one better get off their ass and start doing something about this complain!</p>