*********** STAFF AT NEDBANK WHO DID MOG CLOSE MY ACCOUNT AND HIGH BANK CHARGES

After being charged over R1400 bank charges, I decided to go into a Nedbank branch and have my account closed. The consultant at Nedbank advised me that she is going to close my account Monday morning however it has come to my attention that my account is not closed. I am now receiving SMS's advising me that my account is in a negative balance. It's so difficult to go into a branch as you will follow a long queue for over an hour and when you finally speak to a consultant, they can't give you feedback as to why your babk charges are so high. On one occasion I went to the cornubia branch and I stood in the line for almost an hour and I was still not attended to hence I had to leave the branch as I went during my break. The branches are still following lock down rules such as having two consultants only at the bank which is ridiculous. I now require a written apology letter and feedback as to why my charges was R1400 in the month that I requested to close my account. Nedbank needs to close my account immediately as the error was in their side due to their *********** staff. I should be compensated for this unless this will be taken further.