*********** Staff at Nedbank

<p>I changed my surname late last year and took the Home Affairs letter as proof of surname change to the Nedbank branch in Industria, West of Johannesburg. After 45min in the bank I was told everything was in order and surname changed on the system. I own a property financed by Nedbank and have recently sold my current property. I bought another property and a year later I have been told that the property cannot be registered in my name because the amendent was not submitted to the deeds office. What was the whole point for me going into the branch to update my personal details and the staff at the bank did not do their job, now I have to pay occupational rent while the lawyers are waiting for Nedbank to update my surname on their system. The lawyers sent the request to Nebank two weeks ago and still no assistance from Nedbank. It's a shame that after so many years as a Nedbank client, this is the quality of service I get. Can my request be handed over to a competent person because yet again I'm being inconvienced by *********** people.</p>