*********** STAFF AND ******

To be quite frank, I find dealing with Nedbank callcentre or their online chat services to be so crazy, *********** and indicative of your company’s deliberate disregard of simple ethics that govern client-customer relationships. But perhaps more important, it has the tendencies that undermine both the Consumer Protection Act and National Credit Act.

I mention this because of the following:

• A simple request for a loan statement can’t be adhered to – I have to visit their branch to update my information and yet 2/3 months back I gave them my current information when I was applying for a loan- how must it m=be my problem if they did not do their job.

The information given to me today by the consultant I mentioned at the top of this email paints your company as business ******.

One of the characteristics of ****** is that, they don’t care much about the ***(customer), they only care about the milk(money), not until the *** is unable to produce milk, then they start to act like they care for the ***.

I am requesting of you the following: • For the monthly statement which I am receiving to reflect accurate information as per the advice of Emma or; •

This broad incompetence will cause you to make very costly legal errors and possible reputational damage to your beautiful brand with millennials customers.