*********** Staff

<p>I am saddened by the fact that everything needs to be a complaint with Nedbank before you actually get assistance from them. On the 21st June I called the call centre requesting for a settlement letter to settle my account. I received the letter as per my request. When I tried to make the payment from my bank's online banking, I was not able to pull Nedbank's details. I called the call centre again and a lady by the name of Patricia Nthipe had no idea of how to assist me. She was not even listening to me attentively. When I asked her to emil me details she gave me her email address to send her details which was rather confusing. I stayed on the call using my airtime and calling from a cellphone for about 20 minutes and I still did not get help. I asked her to speak to her Team Leader to get assistance, however that still did not help. I still have a settlement letter and have no idea of how I will settle the amount. I need someone who knows how to make this settlement payment to give me a call and assist me!</p>