*********** STAFF
<p>My wife & I went to nedbank Dobsonville, to withdraw, & we decided to get inside the bank to enquire about a joint account. Immediately we got in we were welcomed by a security guard, & he offered to assist us, & because I knew he could not as he was not part on nedbank but of Fidelity gaurd, I told him it is ohk, I'll ask someone working in the bank. He insisted and called a former ned bank security guard, now wrkng for ned bank still as Ned bank own security officer, & clearly he had no information about whatsoever we needed. At last we were refered to a banking consultant who told us that all banks do not do a joint account anymore, & we askd if cant we atleast have two cards on the same account, and she started telling us about how risky it is if one card get lost, of which we did not see the relevance of her tutoring & she then asked the now ned bank security officer to ask the tellers, & of which they didnt know about the joint account / additional card. & the second teller even asked me how would she know if a banking consultant doest know. CLEARLY ALL THESE SIX PEOPLE WORKING FOR NED BANK ARE ALL *********** AND LAZY TO KNOW THEIR PRODUCTS.</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
