*********** staff

I've been trying to get Nedbank to refund me funds deducted from my account since November 2017. I've been promised time and time again that it will be sorted out "tomorrow". This is from both the branch manager and the team leader. I have to phone them on a daily basis because their promises of " We will definitely call you tomorrow with updates" just does not manifest.

I just find it incomprehensible that a small refund has taken over 5 months so far with no end in sight.

Nedbank Knysna is now making their problem my problem.

Shame on you for treating your customers with such a don't care attitude.

For not keeping your promises of keeping me updated as promised, shame on you.

I will definitely not recommend anyone opening an account with Nedbank Knysna. Totally *********** staff. "Over promise and under deliver" is clearly their motto.