dP
denzyl P

1 reviews | Active since Mar 2009

09 Dec 2015, 09:16

*********** STAFF

HI- I WENT TO NEDBANK CENTURION MALL -SPOKE TO RAZIA CONSULTANT TO CHANGE MY ACCOUNT TO A LOWER ONE- THE LADY WAS BUSY ON HER CELLPHONE WHILST TALKING TO ME- FIRSTLY ,THAN SHE DECIDED TO DOWNGRADE MY ACCOUNT TO KE YONA AND THAN AFTER DOWNGRADING SHE SAYS IT CANT BE DONE COS SOMETHING ABT THE CARD WILL ONLY LAST ONE MONTH- SPENT AN HOUR AT THE BANK - ONLY TO GO BANK TO THE NORMAL SAVVY ACCOUNT THAT I ORIGINALLY ON- AND NOW I HAVE TO WAIT FOR A NEW BANK CARD COS RAZIA ALREADY CUT THE CARD UP - NO WONDER I CHANGED TO FNB AND JUST WANTED TO KEEP THIS ACCOUNT OPEN FOR A FEW DEBIT ORDERS- IM STILL WAITING FOR HER MANAGER NICOLE TO GET BACK TO ME- I LEFT MY NUMBER TWICE AT THE BRANCH BUT GUESS SHE ALSO JUST LIKE HER STAFF-PROBABLY BUSY WITH THEIR CELLPHONES - USELESS -NO WONDER ROSS MOODLEY HAS A FACEBOOK PAGE ABOUT NEDBANK- I AM GOING TO CHANGE ALL MY DEBIT ORDERS AND CANCEL NEDBANK

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Replies (1)
Nedbank
Nedbank's reply09 Dec 2015, 10:44
Official
Hello mwkarish,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team