*********** service from personal loan legal department

I called on the 25th January 2021 the personal loan legal department. I requested my a settlement letter an the lady who assisted me told me my balance is R28589 and my settlement amount R22872. She asked when I intend to make payment I said immediately and she said she will make the settlement letter valid for 7days. I told her that on the 23rd I called but there was no answer, she informed me that the legal department doesn’t work on Saturday’s. I then informed her that I had already transferred R25000 on Saturday so I would like a refund since the settlement amount is R22872. She said she will inform her team leader but from her understanding I will only get a discount of R3589 since she is only doing the settlement letter on the 25th. She promised to call me back with feedback from her team leader. The lady had an attitude and was not eager to assist me.

I checked my emails for the settlement letter and I have received nothing so I decided to call from the 26th requesting a paid up letter and they said the payment is not reflecting as yet and I should try on Thursday

I called today 29th January and Angeline tells me there was no settlement letter requested on the system. I explain to her what happened on the 25th and demanded that they also listen to the call because now I’m being told on top of the R25000 I paid I now owe R3589! That is unacceptable because now I must pay because someone chose to be *********** and not do their job!

I want this matter attended with urgency! I will not pay the balance because I requested a settlement and I was given a settlement amount! I demand my refund from the R25000 as well!

We are in difficult financial times as a country but we are being honest and trying to pay our debts but we are being conned by banks.

Sort this out!!!!