*********** Service

I tried paying my car licence using Nedbank Masterpass but I could not remember my password and locked myself out. Itried paying this 10 times and it was declined. I phoned the call center and thatwas a total waste of time. I then went to the post office to pay and the credit card was declined twice so I paid with my debit card. Now on the 2 November 2022, R546.00 has been deducted from both my credit card and debit card. I phoned the call center again and after speaking with 4 differrent people I was unable to get a refund as this is a fault due to Nedbank and surely Nedbank should sort this out and not blame load shedding or poor network. Twice my ex - employer has not paid me by the last day of the month as promised and my last two installments have been paid late when I was paid. To try and prevent this I called the call center and queried whether I could move the debit order to the 5th of each month and was informed this was fine. Now when I phone the call center I am told I am arrears. There is nothing I can do to rectify this as far as I am concerned my payments are up to date. As for the call center, this is the most inefficient way of dealing with your customers problems - the same must be explained to 3 or 4 people at least - most infuriating to deal with Nedbank and I regret it everyday.