*********** service agent

I went to nedbank branch ON 8TH APRIL 2015 for assistance with the surrender of my policy. The services agent took me to an office with no person to assist me and dialled me to ***. when they answered the phone they told me that I need to complete a form. First of all I waited for 30 minutes before they answered my call at the nedbank call centre and now I had to go back to that *********** service agent for help again for a form. <br> <br> She just gave me the form without completing it where she was supposed to complete. I faxed the form to their services centre and I receive automated response from their machine that they are taking 10 working days to finalise the surrender. <br> <br> on Monday the 13th April when I call the service centre they tell me that I need to take the form to nedbank for them to complete it...I only get that after I have called them. imagine the frustration, that I am here waiting for my money and they tell me I need to go to the bank for them to complete the form which they never did in the first place!!!<br> <br> !!!Nedbank I think its time you give proper service to your customer!!!!s I WANT MY MONEY!!!!