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<p>I called Nedbank loans to pay my arears in September. I was given an amount of R2687.58 (refno for call ********** ). The bank details given at the time was incorrect as I could not load it in order to make an internet transfer. I then went into the bank on the 6th of October and paid the amount of R2700 arear amount. I called again and to find out everything is in order that there are no arears reflecting. I also wanted them to cancel the arrangement I made in April for an additional R500 to be deducted as I was no longer in arears. To my dismay the R500 goes off my account including my normal installment of R1907.06 on the 27th of October. I call again and speak to Ayanda (call ref no: ********** ) who assures me there is no arears reflecting on my account and I will be refunded the R500 which was done on the 01.11.2016. On the 4.11.2016 I receive a statement with an arear amount of R1894.84 (30days outstanding). On the same day I email (Palese Vanessa Selepe) as this is the signiture on the email, and advise her that this is incorrect and that I would like an updated statement with NO AREARS. I dont receive a reply, so I email again on the 15.11.2016 on the same email thread and she responds on the 21.11.2016 with the SAME BANK STATEMENT with and arear amount of R1894.84 (30days outstanding). Nedbank, I dont owe you any arears amount. I did my due dilligence in finding out what the amount was BEFORE I paid and I was assured on numerous occassions by your call centre that I am not in arears. Please rectify my statement as this is an ERROR ON YOUR SIDE and I have the evidence and the calls to prove it. Please resend via email and updated statement with NO AREARS REFLECTING and UPDATE MY ITC profile with the correct information. It's been a hard financial battle this year and to have to encounter further struggle with a bank that doesnt seem to care after numerous calls and emails is extremely frustrating. Please have this sorted out.</p>