*********** service

I went into Nedbank on 13th Feb to apply for a loan that was approved via the call centre only to be told after 3 hours in the store that the loan is declined and i would be called by the loans consultant. The consultant never phoned me and eventually when i got hold of her, she advised that she transfered my application to a consultant at Old Mutual who will give me a better deal. I have been phoning nonstop for almost 2 weeks and eventually when i get hold of the Old Mutual stellenbosch branch, i get told that the consultant is on leave and only back next Tuesday and his profile is locked so there is nothing they can do... How the hell can you leave your customers waiting for 2 weeks without a phone call or any solution.