*********** service

When I left the country in 2015 I made my mother power of attorney on my accounts. A few months ago I asked her to close my accounts as the charges were exorbitant on an account that wasn't being used. She went into Nedbank Kenilworth branch in Cape Town, and after faffing around for ages they told her they had lost the documents stating she was power of attorney and she couldn't perform the request. Then a few days later the documents thankfully turned up and she went in to complete the closure, but she had to go in more than once due to a few hiccups - not at all good service unfortunately. To the best of her knowledge the accounts that included a current account and an investment account were closed. I could no longer log in to my internet banking so assumed this to be the case. However, I have just been sent an investment account statement, so clearly my accounts weren't both closed. I am now not even sure if my current account is closed, all I know for sure is that I cannot log into internet banking anymore. My mother has already had to do more than what should have been expected of her to close the accounts, and I would like Nedbank to liaise directly with me to satisfactorily complete the request.