*********** Pathetic Service - MFC

<p>I requested for my natis documents to be sent through to me as my vehicle has been written off and insurance needs these documents in order to process payment for the vehicle. </p> <p> </p> <p>Upon receiving said documents (my correct name on envelope), it was for a totally different vehicle and client paperwork(N P Ntlakaza-Lawanson) in the envelope. </p> <p> </p> <p>I then called the call center, spoke to Taz who transferred me to Lawson (I think the name was) and after 12 minutes and being on hold for more 5 minutes the call disconnected without even a call back. </p> <p> </p> <p>I called back and spoke to Gladstone (who just wanted me to go to a branch without even listening to the entire situation) then advised me that every single manager in MFC is in a meeting which is amazing. He could only send an email as there is no one in the organization that is willing to assist. </p> <p> </p> <p>In in the meantime I am left limbo now having to wait for one of the managers to get back to me however I'm now in a situation whereby I don't have a vehicle which is vital for my job as I am on the road meeting clients on a daily basis. </p> <p> </p> <p>I need an answer as this is an MFC error.</p> <p> </p> <p>Just some additional advice. Please can the Learning and development space get back to basics and get the call centre agents regrets her training with client interaction. </p> <p> </p> <p>Kindly listen to the call and hear how terrible your agents interact with your clients. Also let me know if the CEO Mike Brown is satisfied with your agents that communicate in this "wonderful and pleasant" manner. </p> <p> </p> <p>I understand the call center is a stressful environment but for gods sake please get the right people in there. They don't even listen properly. </p> <p> </p> <p>I was frustrated on the call given the circumstance however I need assistance ASAP. </p> <p> </p> <p> </p>