*********** nedbank wastes time and money

Nedbank tool a payment from my account and it was not supposed to. I phoned in and the agent said it will be reversed. Saturday no money was reversed and when I phoned to check the agent told me that it was never lodged. The agent couldn't help me and referred me to her team leader. The team leader just kept quiet om the other side offering no help. Today the money was reversed. Just a few hours after the reversal I receive a message to say that my account is in arrears. I phone again in an attempt to sort it out. The agent is rude, speak over me and then start screaming at me. I phobe again and ask to speak to a tean leader in order for me to lay a complaint and the agent puts me in hold. Hours of frustration and not R2 on airtime and Nedbanks *********** staff can still not help me properly.