1 reviews | Active since May 2017
*********** Nedbank Insurance Consultants.
I am seriously disappointed with Nedbank Consultants in the Home insurance department. I made a request to cancel the HOC, provided everything to make the cancellation possible. The consultant advised that the cover will be cancelled and I’ll be refunded the “prorated” amount and this can only happen on the 2 October. He then requested my banking details so the amount will be refunded straight in to my account. To my surprise I get debited instead of receiving the what is due to me. I then decided to call so I can understand what is happening... after holding so long to get through to the consultant, guy drops my call before I could say state the reason for my call. What do I need to do to get this issue resolved?
Dear Thuli
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Thuli
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team