*********** Nedbank

I have a homeloan with Nedbank, everybody know it is difficult times at the moment. I placed myself under debt counselling with exclusion of my homeloan but Nedbank said with new law there is no exception so the homeloan went in aswell. Nedbank said that the debit order will not be deducted but month end Nedbank took the installment. With various phone calls they said the payment will be reversed in 10 days and the installment will be back in my account. Now yesterday its a different story and they are not going to give the money back. Nedbank did not cancel the debit order in time for the homeloan, a mistake on their side and now me and my family need to suffer because of their mistake. I was responsible in trying to provide for my family but now I don't know how we will survive the rest of the month. I also had a salary cut due to the covid 19. Nedbank was *********** and we have to suffer now.