*********** NEDBANK

I, M E Snyman, ID ***, am a client of Nedbank holding an Optimum Savings a count and a credit card. I have been trying for the last 3 weeks to pay my credit card balance using my Nedbank Money app. For some or other reason the App suddenly would not accept my username and password so I could not effect the payment. I visited the Shelly Beach branch (32km away) but after several attempts they could not help me. Eventually they gave me the following tel no. *** at Nedbank to phone for further assistance. I did so and was put through to (S)anele, a so-called Money App expert. After several more attempts she also could not assist me and promissed to contact me during the next few days, once she has investigated and solved the problem. This was nearly 2 weeks ago and I have heard nothing. It has now been a total of nearly 3 weeks and Nedbank has not been able to explain or solve my problem.