*********** Nedbank Brits Mall

My account was hacked on the end of June 2022. We had to block every account linked to the main account as well as all the cards. I had to go to the bank and changed my profile and passwords. Since then, I had to go into the bank (I'm working everyday - so I need to take of off work) just to get access to my own money-app. It's been 5 times now. For a total of approximately 5+ hours on different occasions. Still no access to my money-app.... And to make things worse - I places myself under debt counselling, and Nedbank actually flagged my husband's account. He sat there for more than 3 hours just to sort out their incompetence. And still the lady just said, that is how the things work - when your spouse is under debt counselling, you can't receive your salary. Can you imagine, no money for the month. Luckily the lady who is doing my counselling, phoned them and sorted everything out. We are not married in comm but outside, and that is why my husband told Nedbank's lady that something doesn't make sense and it is wrong. She still sticked to her story, because the lady at customer care service told her so.... Luckily there's an Indian guy that knows how to do his job, if it wasn't for him that sat on the phone for more than an hour and the lady from debt counselling, we would have been in so much trouble this month. The people at customer care from Nedbank and most of them inside the bank are *********** to do their jobs, and our money is in their hands. That is just a troublesome thought... And remember I still don't have any access to my account....