*********** Nedbank and Lack Of Communication Credit Card Department

On the 1st of September I app**** online for the Nedbank Credit card, and got accepted and congratulated: as I qualified for a credit card with a limit of R 14 000. I then filled in the form they sent me, and with that application form sent all the required documents Nedbank requested - ALL OF THEM.

Proof of Address, three month bank statements and my payslips. On the 2nd of September Nedbank even sent me an SMS saying "Thank you we have received all the necessary documents for your application and will be in contact with you soon" So then nothing happens, and I go to the branch in Ballito and the lady there calls the credit card department and they confirm with her that they have all the required documents and the application was successful, and is being processed, and that they will be calling me soon to arrange the card pick up.

Today I call the Nedbank Credit Card department and they inform me that they are still waiting for my three months bank statements which I already sent on the 2nd of September. And now twice again. So whoever is behind this must be mentally incapable or totally *********** to open attachments on an email. Because I have sent all the required documents. The branch confirmed with the Credit card department that they have all the required documents (including the three months bank statements), and I even received an SMS from Nedbank stating they have all the documents needed.

So what the **** is going on now? Must I now do your job for you again. Ref ***. I have today called the Credit Card Department three times today asking first Thapelo, then Mpumilelo and then Nathi to get a manager to call me back. I am still waiting. Nedbank I am disgusted in your service and incompetence.