*********** Nedbank

This coming week I will be making my third trip to the Hartbee****rt Nedbank branch in 3 weeks to unsuspend my banking app. I was shot in an armed ******* in my house two weeks ago and needless to say, have been trying to retrieve my banking profile (amongst other things), after it was blocked.

This branch have failed to help me either through- I can't work it out - incompetence, poor training, being overwhelmed, or just plain indifference. I was told it is a technical fault at Nedbank. I then made a phone call to the customer care centre explaining the situation. The consultant told me the branch should know to unblock the E-certificate in order to unsuspend the profile. When I questioned how the branch could not know this, she rep**** "maybe it slipped his/her mind"...

I know it's almost impossible to shame businesses these days, but Nedbank I want to tell you that you are an utterly useless business who partake in citizen abuse and have no pride in customer service.

Anyone out there who has had a similar problem and had it resolved, if you could please let me know, so I can help this useless bank to do their job.

Thank you.