*********** management

I went to nedbank at the Phoenix plaza and waited in the que for around an hour, a lady assisting customers outside asked what I needed and I told her I needed to link my bond to my profile, she said I need to do it inside the branch, when I reached the teller I was assisted by Justine, she told me my husband needed to be present, I told her I can call him as he was waiting for me outside the branch, she said no he can't come inside as they have now closed the doors, I asked to speak to the manager who refused to speak to me, how is this customer service, during this pandemic we are supposed to limit going out, what could have been done right there is now a longer process. I don't understand why a bank needs a manager when they can't assist and resolve issues.