*********** insurance consultants and delayed response to claims. Repairs delayed

Nedbank consultants do not understand the policies. Wrong information given on more than one occasion resulting in claims having to be resubmitted. Response time is extremely slow. Resulting in waste of time and cost for the policy holder. Emails sent to Nedbank complaint have gone unanswered, as well as requests that a senior manager call me back. In fact called were returned by the very consultant that I was lodging a complaint about. I will be changing my insurance for both of my bonds and I will encourage anybody who wants to know that Nedbank is a definite no no for homeowners insurance.