bS
bessie S

1 reviews | Active since Mar 2009

02 Jul 2016, 12:47

*********** home loans consultant

<p>We are in the process of applying for a homeloan with 5 institutions including Nedbank. We get an email from Nelson Sontos from Nedbank homeloans asking for id, bank statments and paylips. We send this. We then get another email asking for the offer to purchase and we send this. We again get 2 more emails asking for these documents again. I mean really what on earth is going on there at Nedbank Homeloans? What kind of incompetence is this or are you so busy with too much business that you cannot be bothered to service potential clients properly? There are 4 other players that offer homelaons that we have app**** with as it seems Nedbank is not interested in business.</p>

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Replies (1)
Nedbank
Nedbank's reply03 Jul 2016, 21:12
Official

Dear Bessie,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team