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mfundo N

1 reviews | Active since Nov 2015

25 Nov 2015, 16:42

*********** employees

I went to a branch because account was frozen due to no id copy bieng present. I have been twice to a nedbank branch and my account remains frozen. Was advised that in 48hours at most i should be able to use the account. 1 week later i still cannot use the account. I am told that i must submitt an id copy still. Two weeks ago on my first visit to a branch i learnt that all documents were recieved. One week later 2nd visit to a branch i learnt that the documents are not complete. Im missing an id. Its a total of three weeks that i cannot access funds in my account and i have been to a branches twice this month. Nedbank klipfontein and nedbank witbank an they both blame nedbank die huewel and i dont see how that helps me<br>

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Replies (1)
Nedbank
Nedbank's reply26 Nov 2015, 07:38
Official
Hello nkoanemfundo,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team