*********** customer service agents

I recently contacted MFC Nedbank to change from one bank to another as well as debit order date change. I filled in all the necessary documentation and correspondence was sent to me with amended credit information. I received a message this morning that I missed payment and that my account was in arrears. Immediately, I call MFC customer service, I spoke to about 3 people and they put me through another department and they just ended my call. I called again and the same thing happened. So your people do not want to work during festive? This will now affect my credit score and ontop of that you will bill me more for a missed payment? And through the calls I’ve had I also learnt that the person handling the account did not change my banking details to the new details which I provided and even sent bank statement as they had requested! This is truly not acceptable because it will only affect me and not you guys. I am not pleased with this at all.