*********** consultants answering the phone

What a bunch of *********** people, that is all I can say. I have a bond, property sold, registered 30 Nov 2020 on new owners name. There is a credit on the bond and i need a latest statement of the bond. 1. I phone ***. Person said it is registered in a trust and cannot assist me. She will put me through. Waited 10 plus minutes, no answer 2. I phone again. Person answers, put me through as she cannot assist, she puts me through to Unit Trust department. They cannot assist. 3. I phone again, explain the story, puts me through, person cannot assist. She puts me through, person cannot assist, puts me on hold, after 17 minutes, nobody comes back and the line is cut

Is it easier to cut the line or put the phone down if you cannot assist a customer. Pathetic service. I am told that i cannot phone the department directly to assist me, but the people can't even get the right people to assist. I am so glad that all links to Nedbank is now cut. Pathetic bank