*********** Consultant

I have a check account with Nedbank, my balance when I check my balance it gives me my current balance but some funds are not available which is more than R250.00. When I went to the branch I went help by Charlene but when I asked her why those funds are not available she told me she doesn't know, she wanted to print statement for me but it wasn't going to help me cause I need to know why that money is not available. She didn't even care if was happy about her service. And I asked her when can she know she told me that she doesn't know. So I left the branch without any help as she made me feel like an idiot.