*********** consultant

<p>this lady sits t counter 11. When I first went to get a confirmation letter she said nedbank only issues statements and fills in forms for proof of banking details. I told her there is a letter as I have received one before. She searched for it for a good 20 minutes, took my fingerprints over and over. When she finally found it she was typing super slow, she would type one word, then look at the screen and so on. After a long time I got my letter.<br />today I wanted to reverse a debit order. I first called the call center and the lady I got said they don't do reversals if the reason is personal. Which was weird because the consultant who directed the call said I could do this online. Today unfortunately I got the same consultant (counter 11) and she told me that they do not do reversals at all only the call center does. I could not believe my ears as I didn't hve any problems In the past with Cape Town benches. <br /> <br />She is either stupid or she didnt attend training , she knows nothing!!! And Nedbank is very unclear about its rules.</p>