*********** call centre agents

Pathethic seblervice from the Nedbank call centre. The call centre agents are clueless and *********** as none of them were to give me feedback with regards to credit card application. I app**** for a credit card online on the 1st of July and app was approved and all documents emailed to carddocs. 5 days later no feedback or acknowledgement was given. I had to call 5 times and spoke to 3 different agents ,of which all 3 were clueless and had different answers. I first spoke to MTHOBISI who told me that my application was declined due to no income, upon asking him what that meant as I had attached 3 months payslips and 3 months bank statement, he was unsure and had told me he would get back to me and he never did. I then phoned the call centre again on the same day and spoke to Cherise who then assured me that my application was approved and that a consultant will contact me to discussed delivery of the card. I again called the call centre today to follow up and spoke to Mthokozisi who said that my application was declined and could not give a valid reason as to why it was declined. All these 3 call centre agents seemed to be clueless and *********** about Nedbank systems and processes. None of them were able to assist me accordingly as a first time Nedbank client. No communication was received from the Nedbank card division with regards to my application and I had to keep calling for feedback. Im very disappointment with service received with Nedbank and I will definitely not refer anyone to Nedbank.