*********** CALL CENTRE AGENTS

Called Friday 26th Oct realizing I forgot to change my dod due to new employment, which in turn my d/o for 25th would have probably returned . Whilst changing my dod telephonically I advise the agent I need to instruct for d/o to be deducted same day 26th - she then transfers me to 'collections' - when advising the agent as above mentioned he says "no , nothing reflects that it returned - lets wait till Monday" . Tuesday I call again as I now receive the sms from MFC - agent advise he will put it through to debit night of Tuesday (30/10/2018) - Today is Wednesday (31/10/2018) NOTHING went off and I yet again receive this stupid sms saying I'm in arreas whereas I gave instruction for this to be rectified via debit!! What is so difficult to do ?! Also when speaking to agent yesterday i confirmed if the agent i spoke to Friday indeed made the changed to my dod eff Nov - he advises he cant see that anything was done. What the hell are you doing? Do you have any proper training for your agents? Or can anyone just be employed by Nedbank?