*********** Business Banking

This experience is my husband's but it affects us both. Its disappointing that a business account is handled so poorly. My husband took over the family business and changed the account info with the business banker over 2 days. He was promised that the money will be available within 7 working days. Why it's 7 working days when it's the same account just the owners name is changed, cannot be explained. Bottom line is he is still waiting a month later in working days, and gets told the same BS line of sir it will take 7 working days for the money to clear. THAT MONEY NEEDS TO CLEAR IMMEDIATELY. After countless of phone calls and being on the phone as we speak with Nedbank and still this is not rectified. This is enough to make anyone get upset. During these unprecedented times these types of situations need to be sorted swiftly and efficiently. If a client calls and complains the first time it should be dealt with immediately. A client shouldn't have to call countless times and still not have a solution. Then the business banker needs to be reprimanded because clearly the job he is hired to do is not being done and apparently its not the first time.